Refund policy

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as soaps, lotions, beauty products, etc), and custom products (such as special orders). Please contact us if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at julie@mamajsheavenlyscents.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund.